PRIORITY
example
response guarantee
RESPONSE
TARGET
Critical
- Entire Company Offline (Call Us!)
- 2 Hours
- 15 Mins
High
- Department Offline (Call Us!)
- 4 Hours
- 1 Hour
Medium
- User PC Offline
- 8 Hours
- 4 Hours
Low
-
New User Setup/
Maintenance
- 16 Hours
- 8 Hours
No Priority
- Pro-active maintenance of systems
- N/A
- Ongoing